Portal Reference Guides

Thermo Fluids Customer Portal Resources

Please reference the guides below for in-depth explanations of features in our Thermo Fluids Customer Portal.

Quick Reference Guides

Logging in & Selecting Locations (Generator Codes)
This guide will help you enter the new Thermo Fluids Customer Portal, as well as select the appropriate location/generator code for your session.
Pay Invoices
Step‑by‑step instructions for accessing and viewing invoices in the Thermo Fluids Customer Portal. Includes tips on filtering by billing account, user info, or status, along with contact info for support.
My Services
Guide for accessing the “My Services” tile in the Customer Portal — view upcoming, available, and completed services; download documents like Waste Tracking Summary Reports, Certificates of Disposal, and Sales & Service documents; and schedule a new service request.
Smart Profile
This step‑by‑step guide will walk you through the complete process of creating a Smart Profile from scratch.
Documents
Quick reference guide for accessing, filtering, exporting, and reporting documents within the Thermo Fluids Customer Portal. Includes step‑by‑step instructions and support contact information.
Reports
Access, view, export, and save reports in the Thermo Fluids Customer Portal. Covers report types, filtering options, templates, and export to Excel. Includes support contact details.
System Admin
This guide will help account admins access reports, add & manage users, add a location & other details to a user, and apply filters.

TESTIMONIALS

Thanks so much for your assistance with our regulatory and disposal requirements. Really like the new logo and marketing collateral. I know from first hand experience that your renewed message for the value of Compliance and “true” Environmental Stewardship backed by measurable action will be well received by the businesses in this State. Looking forward to our continuing business relationship.

Representative
State Environmental Regulatory Agency
South Western USA

With the breadth of services Thermo Fluids provides and the added touch of creative programs to help us reach out to our customers with a positive message for how we (as a Company) are handling our waste materials, there was no question as to who we’ll be using for our Environmental Services needs. We’ll even be doing some co-branding on our marketing collateral and some of our radio spots. Aligning our good name with a vendor is not something we take lightly. This only goes to show how much confidence we place in Thermo Fluids not only as a Service Provider, but as a company who cares about and maintains a solid reputation in the areas they serve.

Multiple Location Owner
Retail Automotive Service Chain
Mountain States USA

Thermo Fluids continues to impress with the job, services and products they offer. This is from the Top Management on down to the Service Drivers. Great job and keep up the good work!

Chief Operating Officer
Major Oil Change Enterprise Business
South West USA

As a small business sometimes you get overlooked or put on the back burner to the major corporations and dealerships for service. This is known fact that hasn’t found its way to Thermo Fluids as a company! We appreciate that we aren’t just a number on a spreadsheet, and that we are all valued by Thermo Fluids. Their continued support in expanding to the needs of environmental waste created by this industry has allowed us to be a Green Shield shop. We are serviced in a timely manner that allows us to never worry if any of our waste products (oil, filters, anti-freeze & solvent tank) should overflow tanks, barrels or solvent cleaning consistently of our solvent tank. All the employees have a positive attitude, which make it easy to deal with this company. I know that Thermo Fluids as a company will take care of my needs now and in the changing future. Thanks for your support.

Owner
Large Automotive Service Chain
South Western USA

We were having a Deptartment of Environmental Quality Audit at our facility and were asked what actually happens to our recyclables after they are picked up for recycling. Not knowing off-hand, we went to the Thermo Fluids website. After a short visit to the website we were able to answer all of the pertinent audit questions, especially referencing Federal and State laws & regulations for recycling and handling of our recyclable materials. Sometimes companies overlook the value of customer service through their website. Thermo Fluids has not made this mistake and I personally appreciate the effort.

Vice President
Medical Technologies Company
North West USA

Our experience with Thermo Fluids has been exceptional and they outperform other service providers I’ve worked with at every turn. They saved us a bunch of money as well! I suggest that any consideration for Environmental Services include a serious look at Thermo Fluids.

Corporate Controller
Automotive Dealership Group
Mountain States USA

I wanted to thank you for being such a good business partner. You are constantly looking out for Trucks West. When we need to do a project, you are the first to let us know if there is an easier, more cost effective, better plan, etc. It is so refreshing to have someone and a company that looks past the weekly/monthly sales invoice that takes a real interest in your business. You have taken the time to understand our business, listen, and work with us to help achieve our goals. Thanks again for your help!

General Manager
Large Trucking Company
South West USA