For questions or concerns, please contact us at 1-800-350-7565
Like many websites, we gather information about how visitors use our website. In general, this is done completely anonymously - you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track your Internet domain address for trends and statistics that help us better serve our customers needs online, but you will remain anonymous unless you tell us who you are. For more information, see "Cookies and Pixel Tags" section below.
We may request information from you (including name, address, telephone number, email address, and when/if necessary, credit card information) for one/more of the following reasons (some options listed below may not be representative of current website functionality, but could be in the future as it relates to previous interactions between Thermo Fluids and its customers):
- Request information
- Request to schedule services or receive communications
- Participate in a promotion or other website feature
We may use the information we collect to:
- Customize and/or personalize our communications and your experience of Thermo Fluids.
- Better respond to your customer service inquiries.
- Communicate with you about your service, purchase, account information, or other customer service needs.
- Communicate with you about our services, products, technical regulations, newsletter, and for other promotional purposes.
- Administer promotions, surveys or other website features.
Users can indicate that they do not wish to receive e-mail information from Thermo Fluids. Upon request, Thermo Fluids will remove users (and their information) from our database or permit them to "opt-out" or “Unsubscribe” of any further e-mail contact of a general nature. This does not include personal communications in the due course of our business relationship.
It is a strict Thermo Fluids policy to never sell, rent or otherwise communicate your information to any outside parties except for the instances listed below.
When/if applicable, we may disclose specific information upon governmental/regulatory request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Protecting Your Information
Thermo Fluids uses a variety of security measures to maintain the safety of your personal information. These measures include sophisticated encryption and authentication tools for electronic documentation and rigid employee handling policies/procedures for hard copy documentation. Your personal information is contained behind secured networks or lock & key and is only accessible by a limited number of persons who have special access rights to such systems or storehouses, and are required to keep any/all information contacted confidential.
When/if you place orders or access your personal information on our website (now or in the future), Thermo Fluids conforms to the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases for access as described above. Regardless of these advanced security procedures and efforts, no data transmission over the Internet or in written form can be guaranteed 100% secure. However, Thermo Fluids commits to utilizing the best available technology or personal resources, policies and procedures to get as close to 100% as possible.
Cookies and Pixel Tags
A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to communicate with us on our website and allow us to enhance and personalize your online surfing and/or shopping experience (when applicable).
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still communicate with us over the telephone by contacting our customer service number at 1.800.350.7565
We also use pixel tags - tiny graphic images - to help us understand your needs within the interactive marketplace. Pixel tags also allow our e-mail communications to operate as smoothly as possible while assisting our measurement of operational effectiveness.
Unsubscribing, Removing or Modifying Your Information
To unsubscribe from an email, please follow the instructions in any email you receive. You can also send a request via the contact us page of our website. Be sure to include all requested information and clear instructions as to your intent within the "message" box.
If you would like your name and address removed from any/all Thermo Fluids promotional mailing list(s) (not to include due course communications), you can call 1.800.350.7565 or use the Contact Us page. Be sure to include all requested information and clear instructions as to your intent within the "message" box.
Communications in Progress/Sales and Service Information
Please note, if you have unsubscribed from any Thermo Fluids communications, due to production schedules, you may receive communications already in production. Also, if you request your information be deleted or if you unsubscribe from promotional communications, we will maintain information about sales transactions or service inquiries for future service and record keeping purposes.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue - you can call 1.800.350.7565 or use the Contact Us page.